Support Plans
Keep Your System Running & Growing
Clear monthly limits, honest response times and no surprise charges. Here's exactly what each plan covers.
Growth Support
Starting at $97/month
- Help when something breaks or needs fixing
- Small website updates and adjustments
- Guidance when you're unsure what to do next
- Ongoing support as your business grows
- Up to 90 minutes of small updates, or one clearly defined small request — whichever comes first
- Small approved requests normally done in 3–5 business days
Renews monthly until canceled · Unused time does not roll over
Pro Growth Support
$297/month
- Everything in Growth Support
- Up to 6 hours of updates, improvements and support
- One 90-minute strategy check-in each month
- System and funnel improvements
- Automation adjustments
- Help improving conversions and performance
- Small approved requests normally done in 3–5 business days
Renews monthly until canceled · Unused time does not roll over
Strategic Growth Partnership
Custom pricing
- Pricing, scope and term set in a separate proposal or agreement
- Meeting frequency agreed together
- Deliverables and response times written down up front
What Counts as a Small Update?
Included
- Changing text, prices, hours or contact information
- Replacing images you supply
- Updating an existing button, link, form or section
- A small layout adjustment to an existing page
- Updating a service description or testimonial
Not included (quoted separately)
- New pages
- Full redesigns
- New features or custom functionality
- Major integrations
- New databases, portals, dashboards or automations
- Emergency or same-day work
- Repairing a site that was already broken before support began
- Work outside the included monthly allowance
Additional cost
- Extra work: $100/hour, 30-minute minimum, or a written project quote — cost confirmed with you before work starts
- Third-party usage: AI or API credits, hosting or software upgrades, user seats, storage, bandwidth
- Email or SMS overages and vendor transaction or processing fees
- Emergency, same-day, weekend and after-hours work
Support Hours
Monday through Friday, 9:00 AM–5:00 PM Central Time, excluding holidays. Emergency, same-day, weekend and after-hours work is quoted separately.
Billing & Cancellation
- Renews every 30 days at the price shown at checkout until canceled.
- No minimum commitment unless a written agreement says otherwise.
- Cancellation takes effect at the end of your already-paid month.
- Unpaid invoices, approved extra work and vendor charges still apply.
- Amounts already charged aren't refundable unless required by law or approved in writing.
To cancel, use the method shown at checkout or email weareiamr@gmail.com with your name, plan and billing email.
Credit Limits & Vendor Overages
What is a credit or usage limit?+
Many tools your system runs on (AI, email, SMS, hosting, payments) are sold by outside vendors with monthly limits. When a limit is reached, the vendor may need an upgrade or extra credits to keep that feature running.
Is that cost included in my plan?+
No. Your monthly fee covers our time and support. Vendor usage and overage charges are separate unless they're listed in your checkout terms, invoice or agreement.
Will you charge me without asking?+
We'll make reasonable efforts to tell you before ordering any upgrade, and we won't approve a new vendor charge without your written OK — unless you set up automatic billing with that vendor yourself or your agreement allows it.
What if I don't approve the extra cost?+
We may pause the affected feature until the limit is raised or we agree on another solution. That pause doesn't count as missing your plan.
Does unused time roll over?+
No. Each month's allowance resets at your next billing date.
Results, uptime, rankings and revenue are not guaranteed. Full details are in our Terms & Conditions.